ABSA Rewards Incorrectly Calculated Again - Customer on Tier 5 not Tier 2

Again ABSA has mismanagement my ABSA rewards. They KEEP ON MOVING ME to Tier 2 when I am on Tier 5. No checks are done and they seem to deliberately try to short pay me to avoid paying me for using my credit card and having multiple products at ABSA. Where is the checks that I was promised months ago to avoid this from happening? The same thing happened last month and now I am stuck without rewards for a few weeks UNTIL ABSA get their house in order.