Absa rewards - incorrect payouts

Absa Rewards have repeatedly been paid out at an incorrect tier level. For an extended period, my rewards were incorrectly allocated at Tier 1 despite my account qualifying for a higher tier. This was only corrected after I raised the issue. Since that correction, the same error has continued to recur. On a regular basis, my tier is downgraded to Tier 1 as certain scores are not being allocated, resulting in incorrect rewards payouts, December being the latest. While Absa has adjusted and back-paid the previous (June and September) incorrect payouts after I queried it, my requests for back pay relating to prior months where rewards were incorrectly paid at Tier 1 have gone unanswered.

This repeated failure indicates a systemic issue in the administration of the rewards programme. Clients should not be required to continually audit their accounts to ensure accurate rewards allocation. I expect this matter to be permanently resolved, including back payment for all affected periods addressed and for my rewards to be app**** correctly and consistently going forward.