RvdM
Reinecke van der Merwe

1 reviews | Active since Jul 2015

26 Jun 2019, 09:55

ABSA rewards *****

ABSA rewards department ignores my emails, phone calls and messages. I app**** for a credit card at the cradlestone ABSA branch for the sole purpose if getting better ABSA rewards, the lady who helped me assured that the credit card would be linked to absa rewards. This was 3 months ago. No absa rewards recieved from spending over R30 000 at ABSA rewards partners throughout the last few months with no return at all. The debit order for absa rewards ofcourse doesn't skip a month. At this stage ABSA is pretty much just *****ing money out of my account and not providing the service I pay for. No help via phonecalls and my emails and msges are all ignored. My Tier also nit being updated so I recieve even less. Highly disgusted in ABSA as a life long client and the way I'm being treated as a customer.

0
Replies (2)
Absa
Absa's reply26 Jun 2019, 11:16
Official
Dear Customer  
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
Regards
  
Pravesh Bejay
Specialist Case Manager
Customer Value Management 

Best regards,

Absa
Absa's reply26 Jun 2019, 11:18
Official
Dear Reinecke,

Please be advised that an email was sent to you requesting ID or account details.
Once received, complaint will be investigated.

Regards
  
Pravesh Bejay
Specialist Case Manager
Customer Value Management 

Best regards,