ABSA REWARDS FEEDBACK IS REALLY REALLY BAD

SINCE MARCH I HAD A PROBLEM WITH ABSA NOT BEING ABLE TO LOAD MY REWARDS AS EXPECTED,EVERYMONTH IM CALLING ABSA SO THAT THEY CAN LOAD MY REWARDS,EVERYMONTH I GET PROMISED THAT MY REWARDS WILL BE CALCULATING CORRECTLY THAT NEVER HAPPENS,WHAT MUST I DO TO GET PROPER SERVICE CAUSE IM REALLY REALLY TIRED OF THIS NOW,IM USING MY AIRTIME TO CALL,THE AIRTIME MAKES UP MONTHLY CHARGE AND WHAT IM GETTING BACK IM NOT BENEFITTING FROM THIS,MUST I TAKE A LEGAL ROUTE NOW IN ORDER FOR THIS TO BE RESOLVED BECAUSE TO ME ITS BREACH OF PROMISE AND OVERCHARGING ME CAUSE I END UP BUYING AIRTIME WITH MY REWARDS,I N THE MONTH OF JULY MY REWARDS WERE CALCULATED AND SHORT BY R10,NOW I HAVE TO DO MANUALLY CHECK FOR MYSELF FOR EVERY TRANSACTION I DO BECAUSE SOMEONE IS NOT DOING WHAT THEY ARE BEING PAID TO DO PROPERLY,I NEED THIS RESOLVED BY TOMORROW CLOSE OF BUSINESS CAUSE IM REALLY ****ED OFF BY ABSA REWARDS SERVICE.