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Veronica N
1 reviews | Active since Sept 2018
14 Feb 2019, 08:59
Absa rewards dissatisfied services
Good day, I am a absa rewards member. I purchased 4 emirates tickets in December and up til now I have not been able to get my discount from absa. I have logged this case with absa rewards and have a reference number and I have also contacted absa rewards. I got a reply to say my case was resolved and the discount was given by travel start which is a lie because I have a reference nb and I have spoken to travel start. I find this to be very disappointing that absa is refusing to resolve this matter going back to December. The conditions has been met when I purchased the tickets and absa can not proof how this discount was given to me. Please urgently look into this. Thank you
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Replies (2)
Absa's replyOfficial
14 Feb 2019, 09:25Hi Veronica,
Thank you for your posting. Please see email sent to you. Thank you.
Basani Hlungwane
Group Customer Care
Thank you for your posting. Please see email sent to you. Thank you.
Basani Hlungwane
Group Customer Care
Absa's reply14 Feb 2019, 09:25
Official
Hi Veronica,
Thank you for your posting. Please see email sent to you. Thank you.
Basani Hlungwane
Group Customer Care
Thank you for your posting. Please see email sent to you. Thank you.
Basani Hlungwane
Group Customer Care
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Veronica N's updateReviewer Update
14 Feb 2019, 20:33Hi Basani
What email are you referring too? I have been in contact again with ABSA Rewards and i spoke to a team leader ,named Adrian who advised this case will be re-opened and i will get a call from ABSA Rewards but up till now , i have not received an email or call. It is easy to say refer to an email, can you indicate the solution to this instead of referring me to emails which are not helpful at all. Thank you.
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Veronica N's update14 Feb 2019, 20:33
Reviewer Update
Hi Basani
What email are you referring too? I have been in contact again with ABSA Rewards and i spoke to a team leader ,named Adrian who advised this case will be re-opened and i will get a call from ABSA Rewards but up till now , i have not received an email or call. It is easy to say refer to an email, can you indicate the solution to this instead of referring me to emails which are not helpful at all. Thank you.