Absa Rewards Department - Terrible Service

I used my ABSA Rewards for the last 12 months, whereby I paid last year 2018 for the Absa rewards the annual fee. I since then cancelled my Absa rewards, but the bank still deducted the annual fee from my account, even though I informed them to cancel my Absa Rewards as I no longer want this service, and I also didn't authorize an annual fee payment to be deducted.

I called Absa last week on numerous occasions, and I was told to wait 15 working days before the money can be reversed. On Friday, I spoke to a very unhelpful consultant who told me if I have an issue I should file a complaint. So much for a consultant's assistance.

I am really strongly considering moving to a another bank, as I've been experiencing so much bad service from Absa bank recently, with regards to my accounts, fees, terrible service, and now the Absa rewards ordeal.

I am really disappointed with Absa bank, and I've been using this account now for more than 12 years, and I was always happy with the bank until recently.

I am seriously considering moving to another bank.