TF
Tamsyn F
1 reviews | Active since May 2019
03 Aug 2021, 12:31
ABSA REWARDS DASHBOARD
I contacted the rewards dashboard to cancel my membership, I was connected to an agent and then the call dropped. I tried numerous times after that and was put on hold or the call is answered and the dropped or rejected without even being picked up. This makes it impossible to cancel the subscription!!!
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
03 Aug 2021, 15:22Dear Tamsyn Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Best regards,
Absa's reply03 Aug 2021, 15:22
Official
Dear Tamsyn Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Best regards,
TF
Tamsyn F's updateReviewer Update
03 Aug 2021, 15:35Thank you very much, your swift assistance is appreciated
TF
Tamsyn F's update03 Aug 2021, 15:35
Reviewer Update
Thank you very much, your swift assistance is appreciated
Absa's replyOfficial
04 Aug 2021, 08:45Is a pleasure
Best regards,
Absa's reply04 Aug 2021, 08:45
Official
Is a pleasure
Best regards,