TG
Terence G

1 reviews | Active since Jul 2011

29 Oct 2019, 07:08

Absa Rewards *****ery

I booked a car from Avis (using the ABSA/Avis link) to get the 15% reward offered. With the reward, Avis worked out to be the cheapest (the reason I selected this option). The basic hire cost R1774.01. Absa only paid me R135.32 reward, which is only 7.6%. I would have selected another (cheaper) car hire option if I knew that Absa was going to ***** me out of my reward. I started logging queries in June. Four months and multiple calls, no solution yet! All I asked was for Absa to show me how they arrived at the figure of R135.32. Tinyiko Ngobeni, Merielle and all the other call centre agents make promises that they do not keep. Disgusting service from Absa bank for a so called "Premium" client.

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Replies (1)
Absa
Absa's reply29 Oct 2019, 16:41
Official
Dear Terence

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically. 

I look forward to being of service to you. 

Kind regards
 Nthabiseng Sibande
 Customer Value Management
 Absa Bank Ltd