CE
Colin E
1 reviews | Active since Feb 2013
18 May 2021, 07:25
ABSA rewards
Good Morning I am disappointed that ASBA has taken SPAR off their rewards program. Some of us have to pass a Spar on our way home and cannot drive and extra 10 kms just to get rewards. What ABSA is doing is forcing us to change banks ,because we all know rewards is a new way of life in RSA ,thanks.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
18 May 2021, 09:00Dear Colin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care
Absa's reply18 May 2021, 09:00
Official
Dear Colin Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***0 Kind regards,Rezona Louw Group Customer Care
CE
Colin E's updateReviewer Update
21 May 2021, 12:37Herewith is the ABSA reply, which simply says to me find another bank that support SPAR!:
"Good day Mr ***X
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, your complaint reference number is C-***0.
The matter was referred to our Absa Rewards department for investigation feedback. They advise as follows:
Spar were already off boarded since last year.
We however grocery partners like Woolworths, Food *****s market and many other partners that the you view on our website.
We extend our unconditional apology for the inconvenience caused as this is not aligned to Absa banks service theme of customer centricity.
Trust you find the above in order and confirm we are closing our file herein.
Regards,
Specialist Case Manager: Social Media
Customer Value Management: Customer Care "
"Good day Mr ***X
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, your complaint reference number is C-***0.
The matter was referred to our Absa Rewards department for investigation feedback. They advise as follows:
Spar were already off boarded since last year.
We however grocery partners like Woolworths, Food *****s market and many other partners that the you view on our website.
We extend our unconditional apology for the inconvenience caused as this is not aligned to Absa banks service theme of customer centricity.
Trust you find the above in order and confirm we are closing our file herein.
Regards,
Specialist Case Manager: Social Media
Customer Value Management: Customer Care "
CE
Colin E's update21 May 2021, 12:37
Reviewer Update
Herewith is the ABSA reply, which simply says to me find another bank that support SPAR!:
"Good day Mr ***X
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, your complaint reference number is C-***0.
The matter was referred to our Absa Rewards department for investigation feedback. They advise as follows:
Spar were already off boarded since last year.
We however grocery partners like Woolworths, Food *****s market and many other partners that the you view on our website.
We extend our unconditional apology for the inconvenience caused as this is not aligned to Absa banks service theme of customer centricity.
Trust you find the above in order and confirm we are closing our file herein.
Regards,
Specialist Case Manager: Social Media
Customer Value Management: Customer Care "
"Good day Mr ***X
We refer to your complaint posted on Hellopeter.
Thank you for bringing this matter to our attention, your complaint reference number is C-***0.
The matter was referred to our Absa Rewards department for investigation feedback. They advise as follows:
Spar were already off boarded since last year.
We however grocery partners like Woolworths, Food *****s market and many other partners that the you view on our website.
We extend our unconditional apology for the inconvenience caused as this is not aligned to Absa banks service theme of customer centricity.
Trust you find the above in order and confirm we are closing our file herein.
Regards,
Specialist Case Manager: Social Media
Customer Value Management: Customer Care "