Absa rewards and premium account holders.

Previously as a premium account you would have a personal banker that would attend to your needs, no with the re-branding that is gone and you have to phone the call center like everyone else. (But you still pay the same monthly fees?) We all know how irritating it is to phone the call center because every time you have to explain your problem all over again to someone new, and you get different feedback all the time. My problem is I want to move my ABSA rewards from Tier 4 to Tier 5, I was told all I needed to do was add my vehicle financing through ABSA and I will be on Tier 5. I arrange for that to be done, only to be told, AFTER IT WAS ACTIVATED) ABSA Idirect does not count towards ABSA reward points. How the hell do you not know your own internal systems and what they can or can`t do? Then when I queried this I was told I need to go to a branch to resolve this. In the modern technical era there should be no need for any client to go into a branch to fix a query.

ABSA you are supposed to move forward with technology and not back to the stone ages where everything should be done in a branch. Please wake up and give your clients better support.

You just lost all my accounts, due to frustration and inefficient client support.