TM
Thanduxolo M

1 reviews | Active since Apr 2017

18 Apr 2017, 13:17

ABSA REWARDS AND MISTREY DEDUCTIONS

<p>ABSA REWARDS</p> <p> </p> <p>I have complained on numerous occaision(i lost count) that i was not getting paid reward earned, despite complaining and calling in for 3 months with no help which now i realised that this was done on purpose to just fastrated me into cancling the programme in which they succeded, when i called to cancle the lady ask "why are you cancling" i rep**** " I have not been getting my rewards earned for the past three months" the lady rep**** "ok" (absa rewards cancled), i felt gutted waisting my time and money participating in this ***** of a programme.</p> <p> </p> <p>DEBIT ORDER</p> <p>I saw the other day a R99.99 debit order which i knew nothing about, when i called Absa to ask who gave authorisation to deduct on my account, theres no answer they just gave me the number of the company that was deducting and a name if i dont agree i must go to the branch, when i called the number is non-existent i googled the company also non-existant, what makes me angry is having to waste my time going to those long branch ques, worse of all being charged R26 for reversal of something i didnt authorise in the first place, how is that fair?.</p>

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Replies (4)
Absa
Absa's reply18 Apr 2017, 16:53
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply28 Apr 2017, 11:23
Official

Thank you

TM
Thanduxolo M's update03 May 2017, 10:34
Reviewer Update

Good day

I would like to find out if there's no feedback regarding my case?

Absa
Absa's reply03 May 2017, 12:57
Official

Matter still under investigation.

Will advise once received feedback