CM
Cee M
1 reviews | Active since Sept 2009
29 Sept 2021, 23:01
Absa Rewards Advantage Challenge not offering selection options
After completing the Absa Rewards advantage challenge, I got a message that I can choose my meal voucher from one of the listed food outlets. When I clicked the selection option, there was ONLY ONE option already ticked for me which forced me to donate my R50 voucher to Gift of the Givers. What is the point of giving me a challenge and denying me the opportunity to exercise my options as the only option was an Absa disaster relief partner? I have been sponsoring several csi projects over the years and I find it ********* to be forced into donating to your preferred csi through false pretence.
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Replies (1)Absa's replyOfficial
30 Sept 2021, 11:34Dear Shasha, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply30 Sept 2021, 11:34
Official
Dear Shasha, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
