ABSA rewards

Good day

Last year December is logged a hello peter complaint advising that i'm not getting my ABSA reward. I made the same enquiring is May . Till today i'm not getting my rewards . Kindly advise on why am I not getting my rewards .

I have 4 bank accounts with ABSA and most of the time i purchase at your retail partners, Yet i'm not getting and rewards

When I called Absa rewards in May , your agent advised me that my ABSA reward is link to a dormant ABSA account that i last used in 2009. How possible is that. That means that i have missed out on my rewards for over a year now .

Kindly correct this .