Absa rewards a no no

Dec 2018 absa decided to withold my absa rewards. Eventually I received my rewards, but it was lower than usual. Today is the 5th of Feb 2019 and I have a R0 rewards balance, which is impossible. I pay yearly for my absa rewards subscription. I usually receive an average of R 200 pm on my rewards. Should I really start looking at another bank? Should I share all my call recordings and correspondance with absa on social media? Should I struggle with absa on a monthly basis to get what is mine? It really is pathetic.