WL
Werner L
1 reviews | Active since Jun 2017
21 Jan 2019, 12:37
Absa rewards a no no
I did not receive any of my Absa rewards for Dec 2018. I phoned and enquired about this with the response that I have 62c outstanding on a finance account and they are thus witholding my rewards. The account was settled months ago and should have been closed by absa. I further made an additional payment (R10) and still no rewards. I phoned absa again today, but it still has not been resolved. I am considering changing banks as I pay for a rewards program where I get penalised by the bank for them not doing their jobs and closing paid up accounts
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Replies (3)
Absa's replyOfficial
21 Jan 2019, 14:05Good day,
I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is *** . I will update you on the matter within the next 3 working days.
Thank you.
Absa's reply21 Jan 2019, 14:05
Official
Good day,
I am Basani Hlungwane and I will be facilitating your case. Your reference number to your complaint is *** . I will update you on the matter within the next 3 working days.
Thank you.
WL
Werner L's updateReviewer Update
21 Jan 2019, 14:37Why can it take 3 working days? The consultant I spoke to this morning assured me it would be sorted today. My first complaint was logged on the 10th of Jan 2019. I have since then heard nothing from absa. Only today after doing the hellopeter review have I received an email and a response, which I still feel is unacceptable
WL
Werner L's update21 Jan 2019, 14:37
Reviewer Update
Why can it take 3 working days? The consultant I spoke to this morning assured me it would be sorted today. My first complaint was logged on the 10th of Jan 2019. I have since then heard nothing from absa. Only today after doing the hellopeter review have I received an email and a response, which I still feel is unacceptable
WL
Werner L's updateReviewer Update
02 Feb 2019, 16:38After getting my Dec issue resolved with an under average rewards payout. I have yet again for the month of Jan not received my rewards. This is unacceptable...
WL
Werner L's update02 Feb 2019, 16:38
Reviewer Update
After getting my Dec issue resolved with an under average rewards payout. I have yet again for the month of Jan not received my rewards. This is unacceptable...