Absa Rewards

After several complaints (emails and telephone calls) Absa has decided to just close my complaint with a hugely unsatisfactory result. I was not even given the courtesy of a phonecall from them to explain my situation. I gave them the details of the complaint on maybe 4 occasions, yet they email me asking again for the details. Their resolution is that they have calculated my rewards amount for January but have failed to calculate from 15 December to 31 December. The amount they calculated is not nearly the amount of rewards I earned in the calculation period. On 18 December I swiped my Credit Card for an amount of R60 000 I am utterly disgusted at their lack of decent communication with me. It's as if I have been shunted from pillar to post. I will definitely be changing banks soon. When I received the resolution email, I was advised to contact Randy Chuene but have been unable to get hold of them on the number provided ***) As an ex employee, I am beginning to understand the frustration my clients, at the time, experienced with Absa.