CK
Cathy K
1 reviews | Active since Mar 2009
15 Aug 2024, 12:01
ABSA Rewards
Absa stopped my rewards in April upon enquiring I was told that one or more of my accounts are not in good standing, I then asked the consultant to check which accounts they are referring to as I only have a Cheque and Credit card accounts which both are in good health, the consultant couldn't pick up anything odd but promised to log a query with the complaints department, it has been almost a week waiting for a call or reply and nothing came forth, can someone please reach out to me clear my records and back date my rewards with payment due from April 2024 C-***3 client unable to access rewards or get rewards cash back due to Member GIS Delinquent ref:!00D1r01GluM.!5005q0frH6S:ref
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Replies (3)CK
Cathy K's updateReviewer Update
15 Aug 2024, 14:08Good day,
I have noted that a new reference is provided with the response, does this mean the request logged last week was closed without been attended C-***3
I have noted that a new reference is provided with the response, does this mean the request logged last week was closed without been attended C-***3
CK
Cathy K's update15 Aug 2024, 14:08
Reviewer Update
Good day,
I have noted that a new reference is provided with the response, does this mean the request logged last week was closed without been attended C-***3
I have noted that a new reference is provided with the response, does this mean the request logged last week was closed without been attended C-***3
CK
Cathy K's updateReviewer Update
20 Aug 2024, 12:08ABSA how long does it take for your team to resolve issues, this has been hanging for almost two weeks without any update or phone call, clearly you do not take your customers serious.
CK
Cathy K's update20 Aug 2024, 12:08
Reviewer Update
ABSA how long does it take for your team to resolve issues, this has been hanging for almost two weeks without any update or phone call, clearly you do not take your customers serious.
CK
Cathy K's updateReviewer Update
20 Aug 2024, 13:03II hope and trust that feedback will be received or shared today because I will not get tired of following up and after this, I will be moving my account to a bank that understand customer centricity values.
CK
Cathy K's update20 Aug 2024, 13:03
Reviewer Update
II hope and trust that feedback will be received or shared today because I will not get tired of following up and after this, I will be moving my account to a bank that understand customer centricity values.