ABSA Rewards

MRS JA NAUDE REF NO 81312 ABSA REWARDS

It saddens me that I have to go to this extreme to get help but Im at my wits end now. Around December 2017, I noticed that I stopped receiving rewards since October 2017. I phoned Absa rewards centre, after several weeks / months and many attempts, finaly got hold of Joyce on 27/3/2018. I was told the matter would be attended to within 7 working days and was given a ref no 81312. 3 week later I tried to get feedback from the call centre but to no avail. I am a RN working 2 jobs and as such have very little free time. Out of desperation, I took a days leave and went to the Kolonnade Absa branch to seek assistance from a customer representative. Sensing my frustration the repreaentative called several people at Absa rewards on my behalf. An hour and 15min later I was given the same ref number from Julia and assured that the "hiccup" had been identified and that issue would now definately be attend to within 7 working days! Today, 5/9/2018, I tried to obtain assistance telephonically from the Absa rewards call centre. On my first attempted I spoke to Vusie who after getting my refetance and security details told me to hold on for a maximum of 2min but after 7min without any response, I had no option but to hang up, I have very limited voice min availabile to me. On my second attempt, I spoke to Martha. I once again explained my predicament and my limited voice call minutes. She informed me that they had no call back facility and after checking my referance number. Said that they would get back to me in 7 working days. I asked to speak to someone else who would be able to assist immediatly as I had not been receiving any rewards for 11 months. She put me on hold and 8 min later again with no response, I once again, had no choice to hang up. My monthly rewards decuction has been ongoing and deducted montlhy from my account without fail since I joined the rewards progamm. Is theire anyway that you can help resolve this matter?

JA NAUDe ********** **********