ABSA Rewards

I have been with Absa for over 10 years now and have registered for their Absa rewards. Ever since last year (2017) November i have not been receiving my rewards. I called Absa on the 26th Of January and i was told that the matter will be resolved within 2 weeks. I called yesterday to inquire as nothing has been changed and was told that everything will sorted by today but it is still the same. Even called today only to get the same excuse, i must again check tomorrow. This is really frustrating because i pay for this service they do not forget to charge me for the service but they forget to capture my points. Really disappointed on ABSA's service!