1 reviews | Active since Oct 2012
ABSA Rewards
<p>I have been a member of ABSA Rewards for the past several months but, depsite making (what I consider to be) numerous qualifying transactions, I have not been credited any rewards. After discussing this with my branch manager (Sedgefield, Western Cape), she brushed me off and told to to contact ABSA Rewards. And so I did...but only received a generic response from them 7 days later. When I advised them that I wanted clarification on why the transactions were not credited or if my rewards account was even active, I got the same generic response with absolutely no attention paid to the questions I had posed. The support has been overwhelmingly dissapointing! I have a number of complaints around the so called branch manager that setup my accounts and her ill advice has led to me having a direct financial loss (I have all the correspondence saved) I would like for someone, anyone, to contact me to discuss my compalints and options going forward before I proceed with the ombudsman.</p>
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
After my issue was resolved via manual debit, I now find myself in the same position where my rewards have not been credited despite having qualifying transactions within the right time periods. I have tried to raise my concerns with ABSA Rewards, however, they have not responded to my multiple emails over the past 9 business days. I am getting sick and tired of having to constantly battle to get a response out of them let alone resolve my query. ABSA recommended that I take part in their rewards programme, a decision I have come to regret.
After my issue was resolved via manual debit, I now find myself in the same position where my rewards have not been credited despite having qualifying transactions within the right time periods. I have tried to raise my concerns with ABSA Rewards, however, they have not responded to my multiple emails over the past 9 business days. I am getting sick and tired of having to constantly battle to get a response out of them let alone resolve my query. ABSA recommended that I take part in their rewards programme, a decision I have come to regret.