ABSA Rewards

<p>ABSA Rewards Redemptions. I had R111 ABSA Rewards as per the sms notifications which I get monthly from ABSA Bank and I decided to redeem for airtime which I used my phone to process the transaction for Telkom air time voucher as it appears on the menu. I processed Telkom airtime voucher R50 which they gave me a voucher number to redeem but the voucher number is invalid. Their menu has no Telkom Mobile but Telkom only. I contacted ABSA rewards department and spoke to a consultant who advised me to send a snap shop as proof to rewards department and mention her name as additional proof who I spoke to which all that was done. I get feedback apologies from ABSA on email for the delay other than refunding/reversing the money back into my account. They asked me to reply with my identity number so that they can be able to assist me but still they failing to resolve the problem hence the menu to process transactions is designed or created or is uploaded by them on their system data base. I bank and do my business transactions with ABSA and now I ask myself if they fail to resolve R50 voucher problem what will happen with other extreme problems that will arise. It's nearly a month where I sit with email apologies for the delay without resolution. ABSA Bank</p>