ABSA rewards

I noticed that no ABSA rewards have been credited to my account since the end of November 2014. I emailed ABSA rewards on the 2nd February. I received a mail on the 3rd Feb requesting my ID number which I rep**** immediately. On 6 Feb i received a mail stating that if one of my accounts is not in good standing i will not receive any rewards, All my accounts are in good standing and i have complained and just get no response. I have phoned again but just empty promises.<br> <br> I am really disgusted at the level of service.