ABSA REVENUE BASED NOT CLIENT FRIENDLY

I have been an ABSA client for more than 20 years. I have several financial products with them. To say I’m more than disappointed with this bank is an understatement. I made an eft payment by mistake and instead of R600, I punched an extra zero making it R6000. I immediately called the bank and I was told there is nothing they can do I have to either speak to the recipient to refund me or write to *** but it doesn’t guarantee the return of my money as they must still talk to the recipient. Why though? Why isn’t Absa protect the client more than the recipient? Why if I give full permission and indicate a valid reason even attached proof is Absa not reversing the money? Why is Absa bank not having a reversal option on its app? I was told it’s not guaranteed and might take 3 weeks which for sure my debit orders will not be honored or paid.

I app**** for a second bond. I already have a bond with ABSA and app**** for another bond. I was approved by all banks immediately except ABSA. I have a bond with ABSA, Cheque Account with ABSA, I’m a premium banker, I have a credit card with ABSA, loan, insurance

I have been with ABSA since I was a student many years ago.

I never got even a calendar at ABSA. Why am I with ABSA? When FNB is offering R2000 for inconveniences to join them? When standard bank is offering to lower my bond rate if I join? Yes I ended up taking a bond with Standard bank.

I’m a premium banker, platinum at some point. Why can I not be called in an office like other banks to discuss investment options? Why can I not be called in a bank to resolve my eft problem and together with the manager call the institution and begin the process of refunding or reversal?

I will be saying goodbye to ABSA and closing both my credit card and cheque account