HM
HEED M

1 reviews | Active since Oct 2015

08 Oct 2018, 19:01

Absa retail Ops do not respond to emails

Can you please provide proper service to your customers? Is this a hard ask??? I have been writting to your Retail Ops department ********** for more than five times. They do not respond. All they do is sent auto responses. WHY? Even after the initial email, they do not respond to subsequesnt emails. Its even bad because they do not have tel numbers. How I am supposed to get my case resolved??? We deserve better!!!

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Replies (1)
Absa
Absa's reply09 Oct 2018, 13:27
Official

Dear Customer

Thank you for bringing this matter to our attention. Please advise of what the issue is so that we can assist you and also where your emails were being sent to. We will investigate the matter and provide feedback once the matter has been resolved.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd