Absa Restructuring Poor Service (Amelia Pienar)

Talked to different consultants from absa i want to change my debit date from 31st of the month to 27th e.g instead of 31 January they must debit the car installment on the 27th of January. It's been month no help i call everyday they tell me to send documents after that no reply.Then Amelia Pienar reply to me asking for same documents I've been sending i did send she told if i change the date the contract period will be extended and interest added, i asked why because I'm moving the date to the same month and backward not forward there are no days I'll skip she never reply. Called absa again all consultants i talked to told me to send documents and never reply..