Absa restructuring department no service
I have a vehicle financed by Absa from 2019 in which has been updated since. Unfortunately due to this trying times my employer has reduced salaries in May 2021. I decided to make a temporary arrangement with ABSA vehicle finance to pay what we can afford on this vehicles until the situation improves.
I have since emailed Absa restructuring department twice and received an auto response email which stated that feedback on my application will be provided within 7 working days. I have since tried to call the department almost everyday with no success. I don't know what to do anymore.
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Absa's replyOfficial
07 Jul 2021, 12:19Dear Tebatso Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
Absa's reply07 Jul 2021, 12:19
Official
Dear Tebatso Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care