MM
Mumtaz M
1 reviews | Active since Feb 2020
14 Dec 2020, 11:27
ABSA Restructuring
Absa Restructuring department:
I have app**** for restructure of my vehicle finance premium and i have sent all relevant details through. My debit date is approaching and now im becoming dissapointed at the service received. I call the department numerous times and hang on the line until someone greets me for the line to go dead.
Urgent assistance is need
I have sent everything and I am failing to get a reply as promised???
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
14 Dec 2020, 14:48Dear Mumtaz
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply14 Dec 2020, 14:48
Official
Dear Mumtaz
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
MM
Mumtaz M's updateReviewer Update
15 Dec 2020, 16:17Good day Lebogang,
My account number is ***2 vehicle insurance.
My debit date is approaching an i do not want to have issues. I have sent like 5 follow ups and all i get is an automated response.
My account number is ***2 vehicle insurance.
My debit date is approaching an i do not want to have issues. I have sent like 5 follow ups and all i get is an automated response.
MM
Mumtaz M's update15 Dec 2020, 16:17
Reviewer Update
Good day Lebogang,
My account number is ***2 vehicle insurance.
My debit date is approaching an i do not want to have issues. I have sent like 5 follow ups and all i get is an automated response.
My account number is ***2 vehicle insurance.
My debit date is approaching an i do not want to have issues. I have sent like 5 follow ups and all i get is an automated response.
Absa's replyOfficial
17 Dec 2020, 10:23Dear MISS M ISMAIL
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***1.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***1.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply17 Dec 2020, 10:23
Official
Dear MISS M ISMAIL
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***1.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***1.
Kind Regard
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,