nS
nicholas S

1 reviews | Active since Jul 2015

14 Apr 2019, 14:48

ABSA Restricts access on account, No assistance to rectify

Good day ABSA,

I once again come to hello peter for an issue that holds you reliable to sort out.

I am a FNB customer, and received a payment from a client who banks with ABSA, My supplier was unable to provide the goods although he was paid for it, my client turned around and called his bank and lay some sort of report with ABSA, my account with FNB was subsequently blocked.

I have called my bank, they have told me it was initiated by ABSA and i should liaise with ABSA with regards to the hold on my account. As the reporting bank can only sort it out.

Absa has previously rep**** with information that they are unable to lift the restriction on my account and i must contact FNB. Each bank is sending me back to each other and its a wild goose chase im getting tired of playing!

Please can the person handling my particular complaint on hello peter please conduct your OWN investigations on this and THEN reply with an answer, give me a reference number if needed so i can track the progress on this complaint. Please do not give me a generic copy and paste reply based on what ive told you! Please do your own homework and get back to me as to what is the proper way to continue with this.

Please note the issue between my client and i have been resolved, i confirm i have in my possession a signed and commissioned affidavit stating that the issue has been resolved and all access to my account should be in order.

Bare in mind, ive not had access to my account over a month, Im running low on reserves, and i have outstanding debit orders that didnt go off my account, i have various other bills to rectify and all will have to be paid with interest each and every day this continues with my account.

I humbly ask, although i am not a ABSA customer, please understand the issue at hand and treat the problem as if it were your own.

I look forward to hearing a response from ABSa regarding this. All other information i can be contacted on the following details: Cell: ********** Email: **********

0
Replies (3)
Absa
Absa's reply15 Apr 2019, 11:18
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange

Group Customer Care
 Absa Bank Ltd
nS
nicholas S's update15 Apr 2019, 12:23
Reviewer Update
Hi Daphne. I believe i just missed your call. if youre able to call back, i will appreciate that, alternatively i will email you.. Thank you for your response
nS
nicholas S's update16 Apr 2019, 08:28
Reviewer Update
Good day, i was contacteed by a ABSA consultant yesterday who confirmed my account should not have restricted access and said he would contact FNB on my behalf, However he was supposed to send me a confirmation email. Please can you check up as to the progress and where is the email ive asked him for, Thank you, Kind Regards