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GS
Gary S

1 reviews | Active since Jan 2018

08 May 2023, 09:26

ABSA response time very poor

Waiting almost two weeks and counting for a "proceed to lodge" instruction from Absa on a dormant, owe nothing bond from the sellers side. FNB & Standard Bank in contrast on the same property sale gave there instructions within 72 hours of all three banks receiving signed documents, which says a lot.

0
Replies (6)
Absa
Absa's reply08 May 2023, 09:44
Official
Dear Gary Stacey
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. 
 
 Please provide me with your ID or Account number to enable me to investigate the matter for you, upon receipt of the requested information, I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for  your complaint is C-***8 Kind regards,Group Customer CareRezona Louw  



Best regards,

GS
Gary S's update08 May 2023, 10:41
Reviewer Update
Good Day
Seller ID (Absa bond being cancelled) - Jamey Verwey *** 08 5

Buyer ID (myself) - *** 08 1

Thank you

Absa
Absa's reply08 May 2023, 11:53
Official
Dear Gary Stacey

Thank you for the information.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw 

Best regards,

GS
Gary S's update08 May 2023, 12:03
Reviewer Update
Dear Rezona
Kindly advise via private reply the email address used, as no email received.
(***)
Regards
GS
Gary S's update08 May 2023, 12:22
Reviewer Update
Dear Rezona, Email received.
Absa
Absa's reply08 May 2023, 15:15
Official
Dear Gary Stacey

Thank you for your posting.

We have sent the email to ***. Kind regards,Group Customer CareRezona Louw 

Best regards,