TK
Theunis K

1 reviews | Active since Jul 2014

18 Jan 2016, 12:35

ABSA RESPONSE AND FEEDBACK POOR ON APPLICATION

I have been struggling with ABSA for the last 5 months to provide me with helpful feedback on my Vehicle Finance application. I have called them numerous times to help explain to me why my application is being declined when according to credit report all my accounts are up to date and my scoring according to Transunion is on a Very Good status. All I need from ABSA was to help me understand the decline and what scoring is need to do the application but all I get is generic information and they are also not helpful with telling me what amount I can get for finance. Previous call center agent informed me just to re-apply in a month with different amount. What does that help???!!! Just keeps on adding to amount a attempts.<br> <br> I want to do my banking with ABSA but clearly they do not want to be a transparent bank and help me get to where I need to be so I can get finance.

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Replies (1)
Absa
Absa's reply19 Jan 2016, 10:23
Official
Hello TG Kotze,


Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,