ABSA ***** responce

*****ulant transactiin on my credit card on the evening of 7/5/24. Even before I was aware of it, ABSA ***** called me to notify of possible ***** transactiin. I received SMS informing me to confirm ***** or not. I confirmed. Someone from ***** called me and I again confirmed transaction was *****. I was informed that someone would call me the next day to proceed with the case, and that the money would not be paid out.

Two days later I went in to Absa Sanlamhof to enquire. I was told that they could not help and that I had to call Absa ***** from the service desk in the bank. Got to a gentlemen that confirmed the case was reported. Apon enquiring why nobody has called me yet, as promised, he told me that he will escalate the matter, and that someone would call me soon. Once again nothing happened.

On the 15th of May I again went to the bank. This time to Cape Gate branch. Once again I was told to phone "them" on the service desk phone. A lady told me that they are still within the SLA of 10-15 working days.

Today is the 1st of June. SLA date has come and gone with no response or feedback from the bank.

What should be my next step I wonder. Service level agreement obviously does not mean a lot to them, and to top it all, the money did go off my account, after I was told that it would not.

So after an initial very good reaction when the *****ulant transaction took place, Absa has failed to make good on promises to me.