ABSA Resolutions Department Pathetic Service! IF ANY service at all..

ABSA Resolutions department have had 3 serious queries of mine - and no answers!! What the ****** hell do you do when the one department that is meant to fix things just dont ****** bother. They just send you a reference number with no detail so you have no clue what its about, promise to contact you in eight hours then sweert ****** nothing except for pathetic service from social media department, whom I DO NOT WANT TO DEAL WITH!! Resolutions department - promised again to have final feedback by today - sweet ****** NOTHING, which is typical ABSA. RUN AWAY FROM ABSA