ABSA - REPOSSESSING VEHICLE FOR 1 MONTHS ARREARS

My daughter has been out of work for close onto 8 months. She has been calling and emailing ABSA for assistance, but no one has bothered getting back to her. She paid even though she was out of work except for the 2 last instalments. I paid 1 of her instalments on Saturday and sent proof through to ABSA. Today she gets a call from a guy by the name of Frans (very rude) to say that he is coming to repossess her car. Really, I have my car with Nedbank and when I have required help they went out of their way to assist. She has been trying to ask ABSA to either split the outstanding instalment over the remaining period of the contract, or to add it to the end of the contract. This is terrible service and I just thought that I should bring it to your attention.