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Mfanufikile M

1 reviews | Active since Feb 2017

26 Apr 2021, 20:48

ABSA Reporting False Information

ABSA indicated a false reflection on my account when I had made the necessary payment. This is not the first time, they did the same thing last year and had to reverse it after a long discussion with them. They are now repeating the same thing of reporting false information on ITC which then affects my credit score. I DEMANAD THAT THIS BE CORRECTED IMMEDIATELY.

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Replies (3)
Absa
Absa's reply28 Apr 2021, 10:52
Official
Dear Mfanufikile Mwelase
 
Thank you for bringing this matter to our attention. Kindly provide us with your account number your referring to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management  

Best regards,

MM
Mfanufikile M's update28 Apr 2021, 11:32
Reviewer Update
 Hi, It is ***42 3014. You can also just use my ID number which is *** and the account in question is the credit card. 

Regards, 

 
Absa
Absa's reply28 Apr 2021, 15:11
Official
Dear MR MK MWELASE

Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is  C-***3 ,

Kind Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care

Best regards,