MF
Mike F
1 reviews | Active since Jun 2020
08 Jun 2020, 18:14
ABSA reneged on COVID-19 relief
It almost 60 days to get hold of a consultant during lockdown on email, calls and social media. Eventually managed to get confirmed COVID-19 relief on my home loan. Today the full bond installment was debited besides being assured it would not be. ☹️☹️☹️
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Absa's replyOfficial
09 Jun 2020, 10:53Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply09 Jun 2020, 10:53
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd