ABSA - Remember your brand is only as good as what your customers think about you

Dear Mr Arrie Rautenbach, As Chairman of ABSA you should be concerned the harm being done to the ABSA brand by ABSA staff not dealing with your customers especially old loyal clients As a client for over 40 years I made an arrangement to settle my Credit Cards in September 2021. This was not easy and I could only get the cards settled by using the Hello Peter platform. And here we are again a year later having to use Hello Peter to communicate with your bank! Six months ago I was contacted by ABSA to start paying monthly fees on these cards again. I believe, but have no proof, my credit cards were reactivated by your staff and were used **********ly. I have tried in vain and so has Norton attorneys to get this mater cleared. Both of us are just ignored. I emailed you personally last week and this week. My emails have not been acknowledged and certainly not dealt with. I stuck with ABSA for 40 years because ABSA always treated me with courtesy and helped resolve problems. It seems that ABSA has lost these staff members. I look forward to a reply so this matter can be resolved Richard Lomax