ABSA remains a Mess!!!

Good day

Kindly note that this is my 3rd written complaint regarding ABSA Bank. Since my 1st complaint, about 2 weeks ago, I have received 2 phone calls, one from Charles and the 2nd from Zerona. My concern is that there is no sense of urgency on the part of the complaints division within ABSA.

Since their calls to me, my account was debited with more odd amounts, R16. 00 and yesterday, R71. 00 and I was then forced to call their HO and let them have it, once again, at my expense. The branch manager then called me and explained that she would look into the matter, together with the acting manager, Lethu from Gandhi Square and revert back to me by 12pm today. I need answers, I want to know why funds just vanish and whether this is only happening on my account. My case is actually simple, kindly make me understand why I have to pay for the use of my banking app, why am I being charged for every transaction done, why does your system come back a couple of days later to take some more monies? What the Hell??? This should be my final review regarding the ABSA matter, from here I shall approach the Ombudsman and if I still don't get any joy, I will seek legal advise.

Absa has been doing this to their clients for the longest time and it's about time that somebody called them out.

I thank you