Absa relating to our goverment and municupality mentalty

ABSA customer care is lacking in customer care. The 3d secure staff is rude and obviously over worked. That can be the only reason why they are so rude and not help full. I have been battling for more than 20 minutes just to talk to some one. They drop the calls and probably hope that i won't call again. I t will take me less time to change my bank. Thanks to your staff i wil move my accounts to a difrent bank. Thanks for 20 yrs of service but i think its time to change