DJ
David J
1 reviews | Active since Nov 2010
07 May 2021, 16:56
ABSA rejects my e-mail query
I have discover a change in my banking charges and so went to the ABSA website (absa.co.za) to find the contact e-mail address. The address shown is *** - I sent my query to this address and it has been returned to me with the message " The following recipient(s) cannot be reached:
'***' on 2021/05/07 01:29 PM <***>: Relay access denied "
This is not what I expect from the organisation holding my money!
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Absa's replyOfficial
10 May 2021, 10:48Dear David
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Please give details of your enquiry and how you would like us to assist . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Please give details of your enquiry and how you would like us to assist . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply10 May 2021, 10:48
Official
Dear David
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Please give details of your enquiry and how you would like us to assist . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Please give details of your enquiry and how you would like us to assist . Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,