Absa rejects green bar coded identity documents

My mother visited late May to update her cellphone number and the consultant advised her that she is pre-approved for a credit card.

We visited the Bank on 06 June 2021 and provided the consultant with her documents. She app**** for an overdraft and credit card.She was advised her credit card will be ready in about two days.

On 21 June 2021 we were told to come back into the branch as her signature was incorrectly captured. She did so. We receive a call today from the consultant to say now my mums green bar coded identity document is not being accepted and she must immediately visit home affairs for a new smart id card.

This is incredibly ridiculous. My mother's identity document is accepted everywhere, there is no errors on it to the best of our knowledge.

To expect a senior citizen to visit Home Affairs during a third wave is absurd.

We will be closing our accounts and moving to another bank. Absa has proven itself ***********.