CP
Colin P
1 reviews | Active since May 2013
31 Oct 2020, 19:39
ABSA refusing to reverse faulty debit order
Absa refusing to reverse debit order that was deducted twice due to it being outside office hours. Cannot buy anything to eat for my family due to insufficient funds. Amount was in excess of R500 hence cannot reverse payment from Absa app. Have to stay hungry till after 8 tomorrow morning if I can be helped telephonically since branch in Thabazimbi does not open on Sundays
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
02 Nov 2020, 11:03Dear Colin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1. I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply02 Nov 2020, 11:03
Official
Dear Colin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***1. I will be in touch within the next hour to provide you with my specific contact details as well as a request for additional information. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd