ABSA Refusing to pay Late Fathers Policy

I wish i could be posting about how satisfied i am with ABSA service in handling my late fathers accidental policy but sadly not. I have submitted all the necessary documents regarding my father accidental passing but they refused to pay out. It seems they instead look for loop holes not to pay as they promise when purchasing the policy, this has put more financial burden on my family as this policy was going to help us cope with expenses we left with. As if that is not enough, this has further strained my mother and to think that we paid all premiums accordingly and by the way his death was causes by accident. Why cant you stick up to what you promised the client when you sell them the policy. how many more clients had to deal with such unfair treatment with their claims.