Absa refusing to help with my account!!!

Due to covid I have lost my job, I have tried contacting Absa to get my account fees lowered to a lower package but they are refusing to help me. I have no money coming into this account but they are still charging me fees. I have asked for the account to be closed but they will not close it with out me coming into a branch. I am trapped out of the country with no way of getting back right now so can't get into a branch but they are refusing to listen or help in any way. I have no money and no way of putting it into the account but they will no listen. Absa is not a bank this is will to help and their service people will not listen or help in any way!!