ABSA refusing debt review inclusion of a debt

I sent e-mails to ABSA since 2022, asking for redistribution of amount in arrears on both vehicle accounts: ***5 and ***9 as I had received an increase and would be able to pay the debt but I would not be able to catch up on the amount in arrears. I then decided to call their legal department and spoke to the lady by the name of Koketso Mofara/Nape on the 20th between 11 and 11:30 am. Koketso told me that it is not possible to negotiate on ***9 (Ford Mustang) since they had already app**** for summons in December 2023. That I need to pay the amount in arrears in full for the legal action to be withdrawn. She furthermore mentioned that ***5 (Ford Ranger) I can pay half and negotiate on paying the rest of the arrears. I even asked her, how could it be since ***5 (Ford Ranger) owes more than ***9 (Ford Mustang), she said she doesn't know. I told her I cannot raise the amount in arrears, so she said I can arrange to hand over the car ***9 (Ford Mustang), I said I will think about it and let the bank know. Immediately, I sought help by means of debt review (Debt Busters) to assist me in paying off my debt and even mentioned to them I am more concerned about the vehicles since they are the only accounts in arrears. However, on Monday, the guy assisting me at debt busters, informs me that the ***5 (Ford Ranger) cannot be included as there is already summons issued. I told him, that I have not received any summons nor was it mentioned when I spoke to Koketso about both cars. I am very much committed to paying off the debt that I have with ABSA hence I sought help in a from of debt review. The car in question was involved in a bad accident, and it was not covered at the time. So repossessing it now will put me at a huge disadvantage, leaving me with a huge debt. So I ask ABSA to listen to the conversation with Koketso on the said date and also forward me the recording. Also to consider including the car in the debt review process.