Absa refuses to pay mechanical claim

<p>Four years ago i took vehicle finance with absa and got told that i will be getting mechanical breakdown warranty for an extra R175.61, i agreed and have been paying for this for the past 4 years.Today i called Absa to submit a claim.Firstly i spoke to Refilwe who told me that she cannot assist me i have to call INNOVATION GROUP. When i called innovation they advised me that my policy expired in May 2016 and i do not have cover.When i called absa back and spoke to Banele he told me that they made and advanced payment to INNOVATION GROUP when i told him i want to claim he said that i cannot claim the policy has expired but on a monthly basis they are dedicting premiums for this so called policy and they are refusing to cancel.This is ****************.I never got a payment schedule for this so called policy and cannot believe ABSA is refusing to cancel this policy.</p>