ME
Madeli E
1 reviews | Active since Apr 2019
23 Dec 2019, 08:42
ABSA refuses to let me pay them but charges insane amount of interest
I have been on the phone for more than 30 minutes trying to contact someone from the recovery department regarding an account. I have been given more than 12 numbers to phone since I started and no one is able to help me. Every number gives me another number as it is not the "correct department". I will now accept that ABSA does not want me to finalise this account and I would be waiting on a payed up letter. They are quick to try to threaten you into paying through repossession, and have a ridiculous interest rate on outstanding amounts but trying to get information on how to pay these accounts is impossible.
The numbers that I phoned is
************ *** *** ***
What more can I do to get things done?
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Absa's replyOfficial
24 Dec 2019, 08:03Dear Madeli Els
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply24 Dec 2019, 08:03
Official
Dear Madeli Els
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind regards,
Rezona Louw
Group Customer Care