1 reviews | Active since Jun 2015
ABSA refuses to let me close off my account even after paying off all charges !!!
ABSA refuses to let me close off my account with them even though i had fully settled the account .
i have been an ABSA client since i was 16, more than 13 year ago, i moved from MegaU to cheque account over the past few years, i decided to leave absa a few months ago and was told i cant close it because of outstanding bank charges of 200 which multip**** in 3 months to almost 2500!!! i went and paid this amount on fricay the 22nd of November and emailed ABSA to close my account and then ALAS, today the 26/11/2019 i check and there are more charges on an account i asked to get closed, this is ridiculous, i will not be paying anything further to ABSA just so i can closer off my account - i left ABSA because of the horrible service i had been receiving over the years and this really puts the cherry on top, this is ruining my credit record man!
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically . Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically . Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically .We will investigate the matter and furnish feedback shortly.
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically .We will investigate the matter and furnish feedback shortly.
Lebogang Mashiane
Specialist Case Manager
Customer Value Management