1 reviews | Active since Sept 2013
ABSA REFUSES TO GET BACK TO ME ON ACCOUNT (TYPE) CHANGE - LEBO
I have been calling ABSA to change my type of check account. I called in December to complain that I am charged almost R300 in fees every month (check account and related credit card). The person told me that my 'type' of account does not even EXIST anymore, and the account I should be on, has much lower fees. Then they said they could not put me through to the person who changes the accounts, but someone will call me back. No-one did and the whole of December passed.
Last week I called again. They told me my request had been loaded just DAYS before onto their system (early Jan), but DATED 6 Dec (when Id originally called). So they waited a MONTH to load it! And still no call.
So I called again yesterday. After speaking to one person, I was transferred. The 2nd person told me that I must go into a branch to do it as obviously no-one was calling me back. This is actually what she said to me. That either they will call me, which theyre not apparently doing (she said) or I go into a branch - so go into a branch. I said NO WAY. They are meant to call back and they MUST call back. Thats their job. Im not going into the back because they arent doing their job of calling me back. I asked to be transferred to someone higher to escalate this.
So I was transferred to a 3rd person named LEBO (full name 'Kelebogele' (?), I did not get the spelling of it when I asked the 2nd lady, he referred to himself as Lebo). Lebo told me he is the one who can actually do the change of account 'type' and will do so, but their system is currently offline and he will phone me back in FIVE MINUTES (he said it more than once). I noted as an aside that their system has NOT been offline since my call early Dec. Obviously he conceded. He was very polite etc but did NOT call me back. He has said that regardless, he would call me back in 5 mins (implying whatever the status was, he would call back in 5 mins). That was yesterday morning. NO CALL.
I just tried to call ABSA yet AGAIN and spoke to 2 different people. Incidentally, when I spoke to them yesterday and today, before transferring me they both gave me the 'direct line' to contact (in case), and they gave me the SAME phone number Id called. I stayed on the line for 18 minutes, just to be transferred to the right person and eventually the line went dead even though the call was still 'running' on my cell. After 18 minutes and a seemingly dead line, I cancelled the call.
I have been told that my type of account does not exist anymore, and it is also more expensive than the other accounts offered. So while ABSA is messing me around, they are, in the meanwhile, obtaining more fees from me that I otherwise would not have incurred.
ABSA / LEBO - CALL ME BACK. Im on your system and LEBO has my cell number anyway from yesterday when he "PROMISED" to call me in 5 minutes. CALL ME NOW. K Grimmer
The reason I called initially in Dec was because my bank fees are exorbitantly high. I wanted to see whats going on since I hear other banks dont charge anything near that. I was (as I previously wrote) told that my type of account DOESNT EXIST ANYMORE (where I pay per every transaction I make) and my option to change to has 1 fee, which includes all, and is much lower than what Im paying now. In the meanwhile, while ABSA is *****ing me around by ignoring me - they are making more money on my fees. Is this purposeful? I called in December and when it was put onto the system was only in January - even though they dated it DECEMBER 2021. Is that how you do things ABSA? You cannot wait a MONTH to put something on your system and then BACK-DATE IT!
On one of the emails I received (of course they are generic email addresses which you cannot respond to), there was a telephone number. I called that number this morning to address it again MYSELF, since theyre still doing NOTHING. And, of course, the call isnt answered (it isnt a call centre, it looks to be a direct line, see below).
" We refer to your complaint with reference number C-***5. I am currently investigating your complaint and will contact you on or before the 2022/01/25 11:00 AM with further feedback. Yours Sincerely Lebo Mashiane 115 016 349 "
The ONLY thing ABSA has to do is call me. Which theyve promised several times. I have not requested something unusual. There has been no issue over "something". The issue is that I CANNOT get anyone to deal with me. And now I get told noone will deal with it till the 25th? WHAT? I am sick and tired of this terrible service. And after "addressing" my Hello Peter complaint, you have only made it WORSE by saying they will take up to another WEEK to get back to me.
REALLY?
Last year when I asked just to be put through to the relevant person they said NO, that the ABSA person has to call ME. I do not get this logic. But now that I have been ignored for over a month, I see it. You just DONT call.
Someone must call me (and NOT next week or even tomorrow - TODAY) - who has the authority to change my account from 'Transact as you Pay' (something to that effect) to a 'Gold Value Bundle' Account. I cannot imagine this takes more than 5-10 minutes and its appalling that such a simple thing is so hard to get done. ABSA has LITERALLY done NOTHING.
Ref No. C - ***5
The reason I called initially in Dec was because my bank fees are exorbitantly high. I wanted to see whats going on since I hear other banks dont charge anything near that. I was (as I previously wrote) told that my type of account DOESNT EXIST ANYMORE (where I pay per every transaction I make) and my option to change to has 1 fee, which includes all, and is much lower than what Im paying now. In the meanwhile, while ABSA is *****ing me around by ignoring me - they are making more money on my fees. Is this purposeful? I called in December and when it was put onto the system was only in January - even though they dated it DECEMBER 2021. Is that how you do things ABSA? You cannot wait a MONTH to put something on your system and then BACK-DATE IT!
On one of the emails I received (of course they are generic email addresses which you cannot respond to), there was a telephone number. I called that number this morning to address it again MYSELF, since theyre still doing NOTHING. And, of course, the call isnt answered (it isnt a call centre, it looks to be a direct line, see below).
" We refer to your complaint with reference number C-***5. I am currently investigating your complaint and will contact you on or before the 2022/01/25 11:00 AM with further feedback. Yours Sincerely Lebo Mashiane 115 016 349 "
The ONLY thing ABSA has to do is call me. Which theyve promised several times. I have not requested something unusual. There has been no issue over "something". The issue is that I CANNOT get anyone to deal with me. And now I get told noone will deal with it till the 25th? WHAT? I am sick and tired of this terrible service. And after "addressing" my Hello Peter complaint, you have only made it WORSE by saying they will take up to another WEEK to get back to me.
REALLY?
Last year when I asked just to be put through to the relevant person they said NO, that the ABSA person has to call ME. I do not get this logic. But now that I have been ignored for over a month, I see it. You just DONT call.
Someone must call me (and NOT next week or even tomorrow - TODAY) - who has the authority to change my account from 'Transact as you Pay' (something to that effect) to a 'Gold Value Bundle' Account. I cannot imagine this takes more than 5-10 minutes and its appalling that such a simple thing is so hard to get done. ABSA has LITERALLY done NOTHING.
Ref No. C - ***5