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Laverene A

1 reviews | Active since Jul 2010

20 May 2018, 12:43

Absa refuses to fix garage remote control motor

I had storm damage to my double garage and put in a claim nr ********** . Absa replaced 2 garage doors but refused to replace the motor. I never received any communication in any form and the motor was part of the claim. The motor was also damaged due to severe storm and it was not because of general maintenance. I have been severely disadvantaged as I cannot park my car in the garage ever since this incident. As a paying client, l do consider this as a disregard for my rights. I went to local Absa in Kimberley and an official sent e- mail on 27 March 2018 but still no response and Home loan department admitted to Never giving me feedback. I just want the garage remote to be repaired. Beyond frustration...

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Replies (5)
Absa
Absa's reply21 May 2018, 12:34
Official

Dear Laverene Accom

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange

LA
Laverene A's update25 May 2018, 14:32
Reviewer Update
My account number is ********** 387 and Id nr: ********** 160088
LA
Laverene A's update29 May 2018, 09:18
Reviewer Update
I received a call from Pumeza who informated me that she will be sending a " rejection" letter because Absa refuses to fix the motor due to "general wear-and-tear" ito their Assessor' report. I spoke to Clive and he advised that I must get my own assessor to give a report but Absa's policy does not stipulate such an action as they cannot send another assessor, after almost 2 yrs to do independent report. Kimberley had several severe storms during 2016 and garage doors and motor was damaged by storms. How can Absa tell a good paying client "its not our problem, sort it out yourself" in essence? This is unacceptable! The garage has been out of order since June 2016? I am very disappointed with this service.
LA
Laverene A's update31 Oct 2018, 07:56
Reviewer Update
Absa bank needs to relook customer service.
LA
Laverene A's update05 Nov 2018, 00:09
Reviewer Update
Absa never fixed the garage doors remote!!!!!