Absa refuses to do ***** investigation- defends ********s

I reported *****ulent withdrawals early in December. ABSA sent me from pillar to post to get the matter reported and each time I have to explain same story again and again more than 50 times since mostly call center and different people review the email and they start matter fresh each time. This means every time someone at ABSA sees the ***** email, they request information which I send then they off shift and another person asks for same information and it’s a total circus almost like ABSA is encouraging ***** and makes it very difficult for the customer who pays the fat cats salaries to actually succeed to report ******** activity. It’s now more than 30 days of calls to ABSA and over 30 emails nonstop but zero progress. Can some fat cat executive review my matter and actually do something to ensure progress on the *****ulent withdrawals and refunds to the account holder? We provided bank statements, actual *****ulent withdrawal dates and locations. Below is prior Hellopeter complaint. Really unhappy with how difficult to report *****ulent transactions with ABSA. As an 80-year-old, with poor health and reduced mobility, I physically go into the bank and get hard copy of bank statements then a family member to check for me when possible. On 12 December, I went to get xmas presents from Pavilion and went into the ABSA bank to draw from the ATM as I don’t trust any other ATM.The card showed error and we had to call Branch manager to assist us inside the branch. I spent more than 3 hours inside the bank and they issued a new card, cancelled old card and then provided me 3-month bank statement. By this time, I was exhausted and bought not a single xmas gift and went home not feeling well. My daughter checked the statement on the weekend and identified some suspicious withdrawals and asked her brother to assist. There is no toll free number to call ABSA to log a call. My son is in JHB and I am in KZN. He tried to call the 086 number which he tried over 20 times until all of his R300 airtime was finished. We are very unhappy that ABSA has made it so difficult to report ***** in a country that has the highest crime and ***** rate in the world. Today my son called a branch and was told that the card owner must to police station, open a ***** case and provide an affidavit. Again this is going to cost me more than R2000 to travel and hopefully not die in the police waiting line. All this happens while the bank happily pays their CEO and executive Millions of rands every month while older customers who basically supported the bank for over 70 years are treated like dirt. I am hoping an executive who has any moral or values take on this case to investigate and assist as Standard bank does. Gone are the days of going to police station fainting while in the long lines and doing affidavits the antiquated way. ********s don’t do this process to ***** money so the bank punishes the innocent customer while encouraging ********s to do more crime because the ********s know how hard it is to report ***** at ABSA. Your urgent response is needed now *** Naresh